Words to Live By
There’s an adage popular among seasoned expats in Shanghai: “He who yells the loudest gets what he wants.” It seems simple enough, but for a good little girl from the American Midwest, this concept has proven hard (but essential) to adopt. It reflects a kind of pragmatism that you sink into after a year or so here in China. A pragmatism born out of frustration and anger at being ripped off, scammed or conned.
It is not, though, a license to be a jackass. I still remember seeing a guy during my first year here at a western-style restaurant near Jing’an Temple who, when he did not receive ice in his water, proceeded to stand up, screaming at the waiters, and threaten action (Was it legal? Physical? No matter…) That kind of expat sickens me: his sense of entitlement, his inability to show any understanding or respect for the people around him.
No, when I say that the person who yells the loudest wins, I’m referring to a method of conflict resolution employed by locals and foreigners alike. Expats in other areas of China will have to tell me if they’ve experienced this as well, or if it’s specifically a Shanghai thing. It’s something I’ve come to expect when problems arise. If a business exchange hits a bump or if a deal goes sour, a fight is sure to ensue.
Part of the interaction, the fighting, the shouting, is driven by sheer physiological forces. However much dread I feel going into a situation that I anticipate will become an argument, the minute the gloves come off, my brain fills up with endorphins, my hands shake, and my Chinese gets nasty.
Poisonous Moo Shu and The Bathroom of Death
Take, for example, a situation that arose in my first apartment in Shanghai. The apartment building had been built in the late 1980s, early ’90s, and the space itself had some structural deficiencies. The bathroom maybe had the most problems. Needless to say it was in need of a face-lift. One day (after a bout of food poisoning at a well-known restaurant on Huaihai Lu) I went into the bathroom, only to find out that I couldn’t get back out.
The doorknob had, somehow, rusted shut. I tried everything I could to open the door. I fiddled, jiggled, twisted and turned that stupid piece of shitty fake brass. I thought about slithering out the window. No way I would have fit. I waited, patiently, until Derek and his friend, visiting from the States, made it back to the apartment. Coincidentally they came back in desperation, having felt their first pangs of food poisoning, and in need of a toilet.
“Sorry, guys,” I shouted from the bathroom. “No can do!” We all tried to get that door open, them from the outside, me from the inside. In the end, even the engineer (Derek’s friend) couldn’t get the thing to open. We called the landlord. She, surprise surprise, couldn’t be reached. We called our real estate agent. He told us to sit and wait. We said we wouldn’t wait, we couldn’t wait. He called the landlord. No go. An hour passed. No word. The guys were not doing well, physically, and I needed to go to the airport and pick my mother up who, at that point having just arrived on a flight from Chicago, was feeling forgotten and alone on a new continent.
So Derek, in a moment of [albeit domestic] Jet Li glory, kicked the door in. Luckily the glass panels in the door didn’t shatter. Instead there were just some pieces of splintered wood and the busted lock scattered around the floor.
We called the landlord as soon as we could to let her know what had happened. A few days later we called a worker to come in and fix both the door and the knob. Everything was fully repaired, the apartment in order. Months passed.
Strong Arm Wu
Then the fateful day arrived when we were to move out, and the landlord came to inspect the apartment so we could get our security deposit back. We knew a fight was brewing. She looked at the door, looked at us, and as if we’d never even brought it up, informed us that this would all be coming out of our security deposit.
“What?” We asked her. “How? We payed for repairs out of pocket. We told you about this! The door broke when Catherine was in the bathroom!” She wouldn’t hear any of it. The anger started to build. She wanted how much? Thousands of RMB? For what?
She said the door knob didn’t match. She said it wasn’t done properly. She said it was our fault. She said Derek shouldn’t have kicked the door in. She said she was being nice to us, that she could have asked for more money.
So, red in the face and steam pouring out of our ears, we fought. For hours. Each side providing the other with reasons why they were wrong. Livid at first, we all started to slow down. It was hot, we were tired. It was like a shoot-out in an old western. The last man standing gets to claim victory. We held our own, but ended up laying down our weapons and paying the lady. We paid less than she asked for (but much more than we thought we owed her).
A Day Older, a Day Wiser
The moral of this story? I lost this one. I didn’t out-last the angry Shanghainese landlord, Mrs. Wu. But I have since come a long way in my ability to hold my own in these situations. It takes a lot of being pushed around before you feel comfortable raising your voice with another adult, let alone telling them that they’re crazy cheats. Where I come from, people don’t act like this.
But then again, maybe where I come from people harbor resentments for longer. I get the impression that here, after you go a few rounds and get it all out of your system, you don’t have any energy left to be angry or frustrated. You’re just happy to have made it out alive, and with a bit of your money back in your own hands.